Refund policy

Return & Refund Policy

Red Lotus Clothing Co.

Last Updated: October 11, 2026

At Red Lotus Clothing Co., we are committed to providing quality apparel and a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund guidelines below.

1. Returns

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it.
Be unworn, unused, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Include a receipt or proof of purchase.

Items that do not meet these conditions may not qualify for a return, except where required by applicable law.

2. How to Start a Return

To request a return, please contact us at:

support@redlotusclothingco.com

Include your order number and the item you wish to return.

Once your return is approved, we will provide a prepaid return shipping label, the return address, and instructions for sending your package back.

Please do not send items back without first requesting a return. Unauthorized returns may not be accepted, subject to applicable law.

3. Free Return Shipping

Red Lotus Clothing Co. covers return shipping costs for all approved returns within the United States.

Customers will receive a prepaid shipping label at no additional cost.

Please follow the return instructions provided by our support team to ensure your return is processed correctly.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@redlotusclothingco.com.

Include your order number, a description of the issue, and photographs if available.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund.

5. Non-Returnable Items

The following items are generally not eligible for standard returns:

Custom-made or personalized products.
Items clearly marked as final sale, including sale merchandise.
Gift cards.

These exclusions do not affect any rights customers may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied items.

If you have questions about an item's return eligibility, please contact us before making your purchase.

6. Exchanges

If you would like a different size, color, or product, we recommend returning your original item and placing a separate order for the replacement.

All returns must meet our eligibility requirements.

New orders are subject to product availability and our standard processing and shipping timelines.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@redlotusclothingco.com.

Any refunds required by law will be processed within the applicable legal timeframe.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has shipped, you may request a return after delivery in accordance with this policy.

If we cannot ship your order within the timeframe promised at checkout, we will provide the cancellation and refund options required by applicable law.

9. Contact Information

For questions about returns, exchanges, damaged items, or refunds, please contact: